Privacy policy

Pop!_Planet and its divisions and subsidiaries (collectively, "Pop!_Planet") respects individual privacy and values the confidence of its customers, staff, consumers and others. This Privacy Policy applies to all personal information received by Pop!_Planet from its online websites, services, products, and mobile applications. This policy also describes the choices available to you regarding the use of, your access to, and how to update your personal information in accordance with this Privacy Policy. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE ANY POP!_PLANET WEBSITE, OR ANY ONLINE OR OFFLINE PRODUCT OR SERVICE.

What Types of Information Does Pop!_Planet Collect and How Will it be Used?

Pop!_Planet collects personal and non-personal information about you. For some activities, we combine personal and non-personal information in order to improve your experience, or for security, system integrity, or enforcement purposes. For example, in some of our products or websites, we may ask you to create a username and password and provide personal information such as your age and date of birth.

For certain products, Pop!_Planet may enhance or merge the personal information you provide with data from our third party partners in order to perform market analysis or to improve its products, services, or systems. While this information may be shared with our partners that assist us in developing and improving our products, we do not sell this information to other companies or organizations.

Depending on the Pop!_Planet website that you are visiting, many of the activities listed may not be available and, as such, personal information and/or non-personal information may not be collected. Additionally, we do not require you to submit personal information to gain access to our websites; however, you will not be able to utilize certain products, services, or features that require registration or receive materials such as newsletters unless such information is provided.

Below, we discuss personal and non-personal information we collect.

Personal Information and How it is Collected?

Generally, personal information is information that identifies you or that can be used to contact you online or offline. The information that Pop!_Planet collects from you varies depending upon the product, service, or system and may include your name, credit or debit card information, email address, phone number, home address, zip code, country, birth date, mobile phone number, IP or MAC addresses, mobile device identifiers (e.e., UDID), and console device identifiers (e.g., XUID and PUID). We may collect personal information during:

• Product, service, subscription, and/or other fulfillment;
• Fulfillment of customer requests, orders, and purchases;
• Registration or login to account, and other registration and/or subscription accounts, and when you link your social media account (e.g., Facebook) to a Pop!_Planet account;
• When you download our mobile apps or use our services;
• Creation of a personal profile and/or forums profile;
• Community forums, including social media features, including Facebook, Twitter, Google Plus, Tumblr or other OpenID providers;
• Customer Services, technical service inquiries and other service-related assistance;
• Contest registration, promotions, and prize acceptance;
• Newsletter, marketing surveys, and email campaigns;
• Tradeshow and/or event registration;
• Submission of user-generated content;
• Customer Services surveys and internal marketing;
• Fraud prevention and detection;
• Service requests from third party service providers; and
• Other business related capacities

Non-Personal Information

In addition to personal information, we may collect information from you and your computer or mobile device through use of our services, embedded within messages to you, within social media, in some of our products, and otherwise. Pop!_Planet collects non-personal information along with personal information in the context of online and mobile activities, such as online and mobile purchases, registration, or use of a product or service. We may automatically collect certain non-personal geographic information (such as country location) or information about your computer (such as capabilities), which we may then use to assist in responding to your Customer Service inquiry and as set forth in this policy.

As with personal information, many of the activities listed may not be available depending on the Pop!_Planet website that you are visiting, and, as such, we may not collect non-personal information from you.

Alone, non-personal information cannot be used to identify your name or to contact you; however, it is possible that some jurisdictions may consider some types of this information (such as IP address) to be as personal information.

What Types of Non-Personal Information Does Pop!_Planet Collect?

Pop!_Planet and its third party service providers may collect non-personal information such as demographic and/or geographic information (gender, age, or information about your computer capabilities, browser or browser history, platform, mobile device, connection, and so on). We may also collect other non-personal information such as username, user ID or persona, nickname, language, occupation, click paths and other data that you submit to us, such as in surveys, account preferences, friends' lists or purchases. For our Mobile Apps and Services, Pop!_Planet does not collect precise geolocation data, though we may collect general geolocation information to improve and personalize your experience for your geographic data. You may opt out by turning this off at the device level.

We may use this information to provide our services to you, improve our products and services, generate aggregate statistics about our user community, personalize your experience for your geographic area, and we may provide such information to our service partners in order to personalize your experience on our websites including to facilitate updates, provide tailored Customer Services support, assist in security and fraud prevention, for system integrity (preventing hacking, spamming, etc.) or to enforce this Privacy Policy, our terms or our legal rights in accordance with national law.

How is Non-Personal Information Collected?

1. Cookies Pop!_Planet and its third party service providers may use cookies, beacons, scripts, e-tags, and other technologies to improve the use of our websites, products and services. A "cookie" is a small file or record-keeping device that websites often store on a user's computer, mobile device or other device. Storage of cookies provides an easy and convenient method for a personalized experience. For example, cookies allow you to log in, allow us to remember your screen name, tell us that you have visited our website before, and may contain information that will make your next visit to our website more enjoyable. You can disable or delete cookies or set your browser to alert you when cookies are being sent to your computer. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies to track aggregate information about user's activities on our websites. For information about how to control cookies, consult the "Help" portion of your internet browser or visit www.allaboutcookies.org.
2. Log Files As is true of most websites, we gather information automatically, which is stored in the form of log files. This information includes Internet Protocol (IP) addresses, browser type and language, and operating system, website activity, and includes how many "hits" a particular webpage is getting (a.k.a., "click-through data"). We may combine this automatically collected log information with other information we collect about you. This information helps us to understand trends, view and analyze overall website activity, and evaluate and improve the website, including troubleshooting technical issues.
3. Clear GIFs (Web Beacons/Web Bugs) We may also work with third party advertising partners that employ a software technology called clear GIFs (a.k.a., "Web Beacons"/"Web Bugs"), that help us better manage content on our websites, products, and services by informing us what content is effective. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear GIFs are embedded invisibly on webpages and are about the size of a period at the end of this sentence. They cannot be disabled through your browser's hard drive. We also use clear GIFs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. You may opt-out of future communications by following the unsubscribe instructions included in the promotional email.
4. HTML5 We use local storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5.
5. Demographic Evaluation (Analytics) In some of our products and websites, Pop!_Planet may generate aggregate statistics about our user community through the use of analytics which collect information when you use some of our online products and services. In addition, we may collect information on your interaction with us on social media sites. We may also use these services to collect and analyze publicly available information that users post about us on various social media sites. These analytics help Pop!_Planet evaluate whether a user's experiences are consistent across Pop!_Planet's websites and marketing campaigns, as well as within social networks. These tools and technologies use server log files, web beacons, cookies, tracking pixels and other technologies to collect and analyze certain types of information including: IP addresses (including for the purpose of determining your approximate geographic location); browser type and language; referring and exiting pages and URLs; platform type; click information; information about your media; landing pages, pages viewed an the order of those pages, as well as the date and amount of time spent on pages within the websites; the date and time of activity on our websites; and information about how you use our websites, including metrics and statistics, feature usage, and similar information. We may also use certain mobile analytics tools to evaluate, monitor and improve the operation of our mobile applications and related services. These tools may record information such as device information, how often you use the application, the events that occur within the application, usage data, performance data, and where the application was downloaded from. We may link the information we store within the analytics software to other information we collect about you.
6. Push Notifications In some mobile products, Pop!_Planet may send push notifications from time-to-time in order to update you about events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

Third Party and/or Social Features

We use social media features such as the Facebook Like button, Widgets, and the Share button or interactive mini-programs that run on our website or within our services. These features are either hosted by a third party or hosted directly on our website, and your interactions with these features are governed by the privacy policy of the company providing it. Some of our products and/or services integrate third party features into our websites and services to allow you to access certain features or share certain content. Other features may allow you to log in to our websites or services, including via sign-in services such as Open ID, or via certain third-party social networking accounts, including Facebook (the "Third Party Accounts"). In order to login via a Third Party Account, you must agree to share certain information with us (including your user id and certain profile information) as stated on the permissions page when you log in with the Third Party Account. You may also have the option to share other personal information with us, such as your name and email address. The providers of these Third Party Accounts may also give you the option to post or share information or other content within our site and services, and they may also allow you to share information about your activities within our website or services to your profile page or with others within your network.

From time to time we may allow you to tell-a-friend about our website and we will ask you for your friend's name and email address. By providing your friend's name and email address, you confirm that you have obtained your friend's consent to send such email. At your direction, we will automatically send your friend a on-time email inviting him or her to visit the website. Pop!_Planet does not store this information and uses it for the sole purpose of sending this one-time email and tracking the success of our referral program.

We may also run contests, sweepstakes or other events or activities (collectively, "events") on our Sites. Information collected for these events may include personal information such as your email address and may be collected by or shared with a third party sponsor, co-sponsor, or other third party (e.g., marketing or promotional partner, contest administrator, or software licensee). While we have no control over the third party's use of such information, our contracts with these third parties require them to agree to protect the confidentiality, security, and integrity of any personal information we share with them (or that they collect through our Sites). If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these events at the time the information is collected.

What About Do-Not-Track?

Currently, our systems do not recognize browser "do-not-track" requests. You may, however, disable certain tracking as discussed above (e.g., by disabling cookies).

With Whom Does Pop!_Planet Share my Personal Information?

Pop!_Planet may share your personal information with entities and vendors that use it solely to provide support for the internal operations of our websites, online stores (including payment processors), products and services (e.g., message board operations and technical support processing), as well as related offline product support services. Our contracts with these service providers do not permit use of your information for their own marketing purposes.

Pop!_Planet may also share your personal information with our subsidiary or affiliate companies for purposes of internal marketing, analytics, research and demographic studies, which help us improve and tailor the products and services we provide you, and, if you have consented, to notify you about other products and services offered by Pop!_Planet and its affiliates.

We may also disclose personal information in the good faith belief that we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we deem it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Privacy Policy; to respond to any claims; or, to protect the rights, property, or personal safety of Pop!_Planet, our customers, or the public.

In addition, information about our customers, including personal information, may be disclosed as part of any merger, sale, transfer of Pop!_Planet assets, acquisition, bankruptcy, or similar event.

We may also disclose your personal information to any other third parties, where you have consented with your prior consent. In addition, we may share aggregate or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a particular individual.

Can I Choose How my Personal Information is Used?

If you prefer not to receive marketing information from our websites, email notices from our message board operators, newsletters, or any other promotional communication from Pop!_Planet, just let us know by sending an email to: privacy@pop-planet.info or follow the unsubscribe instructions included in each promotional email.

Please note that, if you choose not to submit information when requested, you may not be able to participate in certain activities or access certain products or services on our websites and may considerably limit the services we can provide you.

We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Does Pop!_Planet Collect Personal Information from Children Under 13?

Our products and services are not directed towards children under 13. Pop!_Planet does not knowingly request or collect personal information such as name, address, or email address from children younger than 13 years of age.

We recognize the importance of safeguarding the privacy of children and encourage parents to check and monitor their children's use of online activities regularly.

What Safeguards does Pop!_Planet use to Protect my Personal Information?

The security of your information is important to us. While Pop!_Planet takes reasonable precautions against possible breaches of our websites and customer databases, no website or Internet transmission is completely secure. Consequently, Pop!_Planet cannot and does not guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Pop!_Planet urges you to take steps to keep your personal information safe by memorizing your password or keeping it in a safe place (separate from your account information, logging out of your user account, and closing your web browser).

Pop!_Planet maintains safeguards to protect the security, integrity and privacy of the personal information we collect.Personal information collected by Pop!_Planet is stored in secure operating environments that are not available to the public and is only accessible by authorized individuals.

For any purchases that you may make on or through our websites, we may utilize third-party service providers, such as payment processors, to collect, process and store your payment information, including your credit card information. Whenever you enter sensitive information (such as credit card payment information), that information is collected only on secured (https) webpages and is encrypted during transmission using secure socket layer technology (SSL).

We also have security measures in place to protect against the loss, misuse and alteration of the information under our control (i.e., maintain data quality). Before we allow website users to access their personal information, for example, we verify by prompting them to submit information such as their login name and password.

We will retain your information for as long as permitted for legitimate business purposes. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@pop-planet.info. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate records, and enforce our agreements.

What is Pop!_Planet's Policy Regarding Links to Third Party Websites?

Our websites may contain links to third party sites that are not owned or controlled by Pop!_Planet. We are not responsible for the collection and use of your information by these third party sites. Because we cannot guarantee that the privacy policies of these websites meet our high standards, we recommend that you read the Privacy Policy of the website to which you link before you submit any personal information.

Public Information Including User Generated Content, Online Forums, Blogs and Profiles.

You may choose to disclose information about yourself in the course of contributing user generated content in Pop!_Planet websites, or in online chat rooms, blogs, message boards, user "profiles" for public view or in similar forums on Pop!_Planet websites. Information that you disclose in any of these forums is unencrypted public information, and may be accessed or recorded by Pop!_Planet staff or users, or members of the public. In addition, when you enter certain public areas of our services, your username and other public profile information may be viewable by others. You should have no expectation of privacy or confidentiality as to any information you post or display in our forums, or in your profile, or that you otherwise make available on our forums or through our websites and services.

You should be aware that any personally identifiable information that you submit in the course of these public activities can be read, collected, or used by other users of these services, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to make public in any of these forums.

How can I Access my Personal Information?

If you have registered on our website and wish to update your profile, you may do so online by visiting the "profile" section found in the user menu on our website. You may be required to submit your login name and password before you can access your profile information.

If you wish to review, update, or delete any personal information that we may have collected about you, please send an email to our Privacy Coordinator at privacy@pop-planet.info. We will respond to all access requests within 30 days.

How do I ask a Question or File a Complaint?

Pop!_Planet is the data controller or the personal data processed in connection with our websites.

If you have any questions, complaints or comments regarding our Privacy Policy or practices, please contact us via email at privacy@pop-planet.info.

By using this website, you signify your acceptance and acknowledgement of the Pop!_Planet Privacy Policy. If you do not agree to this Privacy Policy, please do not user this website. We reserve the right to make changes to this Privacy Policy. If we make a material change to this Privacy Policy, we will notify you by posting the change on this website and in this Privacy Policy and, if necessary, give you additional choices regarding such change prior to the material change becoming effective. All non-material changes to the Privacy Policy will be effective when posted. Please check back from time to time to ensure that you are aware of these changes. Your continued use of this website will signify your acceptance of, and agreement to be bound by, these changes.

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Last updated November 26, 2018