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    Pop!_Planet Founder

Keyboard not accepting input on boot from USB

davidparks21

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Oct 30, 2020
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Trying a clean install of PopOS on a new Sager NP8378F2 model laptop. Booting from the USB installation media.

I get into the PopOS installation and I can navigate around with the touchpad just fine. However, when I open a terminal window or try to navigate any menus there's no response from the keyboard. I can launch the on-screen keyboard and things work as usual. So it seems that the keyboard simply isn't functioning, however, the keyboard worked fine in the BIOS, so I know the keyboard is functional.

Any idea on how to troubleshoot a keyboard issue?

Update: On some boot-ups the keyboard does work, on other boots it does not, I can't figure out any pattern. Sometimes the keyboard works at the initial bootup logo where there's a 10 second count down to boot but then it won't work once PopOS comes up.

I've tried resetting bios to defaults a couple of times and still don't see any discernable pattern.
 
Last edited:

derpOmattic

Pop!_Muse
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Nov 23, 2018
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It's strange that it happens when you open GNOME Terminal. It has been misbehaving when pop-shell is enabled. Installing a different terminal emulator and making it default fixes those particular problems. I would recommend Alacritty or Tilix depending on how you use a terminal. I use Alacritty.

Additionally, I once used `xinput` to disable the on screen keyboard on a surface pro, which made the regular keyboard work. Maybe that can work for you, but I'd try changing out the terminal first.
 

davidparks21

New member
Oct 30, 2020
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Thanks for the ideas, that's helpful. It's not just the terminal. The keyboard is unresponsive everywhere (can't navigate a pulldown menu by keyboard for example). I'll see what I can deduce from xinput. Though using the screen keyboard for terminal work is going to be slow.
 

davidparks21

New member
Oct 30, 2020
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It turns out that if I suspend and resume the keyboard starts working after resume. I'm still trying to understand the issue fully.
 

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